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AI tools are rapidly becoming embedded in workforces, promising huge productivity gains but also raising serious concerns over job displacement and deepening inequality. As AI technologies reshape industries, the challenge lies in ensuring that these innovations benefit all workers rather than creating a divide. Drawing insights from the World Economic Forum’s Annual Meeting 2025 on the session “Who benefits from Augmentation?,” the focus must be on an inclusive transformation that equips workers with the skills to thrive in an AI-driven future.
PRIORITIZING UPSSKILLING AND INCLUSIVE ENGAGEMENT
The key to preventing a divided workforce is focusing on upskilling and ensuring inclusive engagement. Companies must provide all employees—regardless of their job or technical background—with the necessary training and tools to adapt to AI. It's estimated that 22% of jobs will experience significant changes due to AI by 2035. To address this, the G7’s AI blueprint highlights the need for transparency in AI tools so workers can understand how these systems work and trust their use. Involving employees in the process through open discussions and feedback helps them adapt more easily and reduces resistance to the changes AI brings.
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AI AS AN ENABLER OF HUMAN POTENTIAL
At the heart of AI’s potential lies its ability to augment human potential, not replace it. AI should be seen as a tool to enhance productivity and empower workers, rather than a means of displacement. This shift requires strong change management strategies to guide employees through the transition. The session highlighted that the most innovative companies are those that are leading the charge in using AI to improve their workforce. For example, companies like Uber have introduced AI agents for customer support, creating opportunities for employees to engage with and upskill in new technologies. This approach not only boosts productivity but also helps workers adapt to future roles, ensuring they remain valuable contributors to the organization.
ENSURING SOCIAL MOBILITY THROUGH TECH
AI has the potential to democratize access to jobs, especially for those without formal education. The session pointed out that between 2025 and 2035, as many as 18,000 new job categories may emerge, bridging gaps for workers who may not have traditional qualifications. By democratizing technical skills and enabling workers to enter knowledge-based jobs with AI tools, companies can contribute to social mobility. However, there is a risk that AI could exacerbate inequalities if training opportunities are not widely accessible, making it critical to ensure that all workers can access affordable and effective upskilling.
In conclusion, as AI continues to evolve, it is essential for organizations to prioritize inclusive AI transformation. By investing in skills development, engaging employees at all levels, and promoting transparent AI applications, companies can ensure that the benefits of AI are widely distributed. The future of work lies in the collaboration between humans and AI, where technology serves as an enabler of growth and social mobility. Embracing this transformation will create a more resilient and equitable workforce, ready for the challenges and opportunities ahead.
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